Frequently Asked Questions

Each Ocean Bottle purchased funds the collection of 11.4 kg (25 lb) of ocean-bound plastic—the equivalent of 1,000 plastic bottles. We often represent the amount in bottles because it’s the easiest way to visualise.

Ocean-bound plastic is mismanaged plastic waste (MMPW) that ends up along coastlines, rivers, and waterways. We focus on collecting plastic from rivers and waterways before it reaches the ocean, as this is far more efficient than collecting it from beaches or the sea.

Our approach:
We work with 3 global Plastic Collection Partners in areas most affected by plastic pollution.

We collect all types of plastic, prioritizing socially and environmentally responsible recycling.
We fund the collection of hard-to-recycle and non-recyclable plastics (e.g., films, sweet wrappers).
Approximately 75% of collected plastic is mechanically recycled, while 25% is co-processed to generate energy.

For more information, visit our impact page.

Your Ocean Bottle will come with a 10 year warranty. The warranty is valid for 10 years from point of purchase and covers manufacturing defects and parts that have been accidentally broken. Find out more here.

We’re sad to see you go, but we’ll happily exchange your Ocean Bottle for a different one or issue a refund—provided the product hasn’t been used or engraved.

Returns accepted within 30 days of delivery

Items must be unused and in original packaging

Return shipping costs are covered by the customer.

To start a return, email us at ahoy@oceanbottle.co

Email us at ahoy@oceanbottle.co for instructions. We’ll provide the address to send your item back. Please note that return shipping costs are the customer’s responsibility.

Once we receive and inspect your return:

We’ll email you within 5 working days to confirm approval.

Refunds are processed to your original payment method; timing depends on your bank/credit card provider.

Still haven’t received it? Contact us at ahoy@oceanbottle.co

Yes! Email ahoy@oceanbottle.co first - don’t send your item before we respond.

You cover the return shipping costs. We recommend using a trackable service or shipping insurance.

A: We deliver worldwide via tracked and signed methods:

UK: 2–3 days
Europe: 3–6 days
US: 2–3 working days
Rest of the world: 5–9 days

Delivery costs are calculated at checkout. Customs and local taxes may apply.

Delivery costs vary by location and service:

UK: Standard – £3.50 | Express – £4.50
Europe: Standard – €6.50
US & Rest of World: Calculated at checkout

All deliveries are tracked and signed. Customs and local taxes may apply for international orders.

All Ocean Bottles are made with recycled materials. Depending on the model, this may include recycled stainless steel, BPA-free plastic, silicone rubber, and ocean-bound plastic.

Most Ocean Bottles feature hot and cold stainless steel vacuum insulation to keep drinks at the perfect temperature, but this varies by bottle type.

Please check product specifications for more details.

Developed with K8 in Oslo, Norway, using ocean-bound plastic from the Philippines, and manufactured in Shanghai.

Our packaging is 100% recycled, plastic-free, fully recyclable, and designed for minimal environmental impact.

Yes, you can add a personal touch with our engraving service, but it’s not available in the US. Engraving varies by country:

Up to 12 characters
Elegant silver lettering
Placement at the bottom of the bottle (some designs excluded)

Absolutely! Whether for gifting clients or employees, sharing with business partners, kitting out your team or just dishing out to those you’d like to share the benefits of Ocean Bottle with, branded Ocean Bottles can be produced at volume in the colours of your choosing.

Find our more here.

Ocean Bottles are designed to last a lifetime. If your bottle can’t be fixed with replacement parts, follow our recycling guides to dispose of it responsibly.

At Ocean Bottle, we focus on tackling ocean plastic pollution. Every bottle funds the collection of 1,000 ocean-bound plastic bottles (11.4kg), so we don’t offer general discounts or appear on voucher sites.

That said, we work with a few groups to make Ocean Bottles more accessible:

Students & Key Workers:
10% off for students (16–26) via Youth Discount – Register here
15% off for NHS, social care, emergency services, and armed forces via Blue Light Card – Verify here

New Customers
Sign up to our newsletter and receive 10% off your first order. (Cannot be combined with other promotions.)

Free UK Shipping
Orders £60 or above receive free UK shipping.

Will I pay duties or taxes on my order?

UK & EU orders
Orders shipped within the UK won’t incur any customs duties. Prices include all applicable charges, so there’s nothing extra to pay on delivery.

US orders
US orders aren’t subject to customs duties, but state sales tax may apply. Sales tax is calculated at checkout based on the shipping address and only charged where required by law.

Rest of world
For orders shipped outside the UK, EU or US, local duties and taxes may apply depending on your country’s import rules. Any additional charges are the responsibility of the recipient.

When a product is available for pre-order, you can purchase it just like a normal order. Payment is taken at checkout, and your order is confirmed immediately. The only difference is that the item will be dispatched at a later date.

Your order will ship close to the estimated shipment date shown on the product page. This date is as accurate as possible, and you’ll receive a dispatch confirmation email with tracking as soon as your order leaves our warehouse.