Ocean Bottle Store

The Ocean Bottle Warranty

We pride ourselves on making products that will last a lifetime, but sometimes things can go wrong. Don’t worry, if you ever have an issue with your product, we provide the below warranty.

Repair and Replacement Scheme

Our 10-year repair and replacement scheme covers manufacturing defects and parts that have been accidentally broken. As a sustainable brand, we will always do our best to replace only the parts at issue, rather than the whole product.

Lost parts are also covered by this scheme, but you may only order one replacement part per bottle in the case of loss.

In the case of a manufacturing defect, we will fund postage and packaging costs. In all other cases, including accidental damage and lost parts, postage and packaging costs will need to be covered by you.

Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not covered.

If you need to order a replacement part or report a faulty product, please fill out the warranty claim form below and somebody in the team will be in touch within 5-7 working days.

Recycling Scheme

Our bottles are home recyclable, but to make things easier, we can also recycle them for you. If you are sending from the UK, we will provide a prepaid delivery label which you can simply add the packaged bottle and return. If you are sending from outside the UK, you will need to pay for postage yourself.

In return, we will provide a single-use voucher code for £10 off your next purchase at the Ocean Bottle store.

Returning your item

When returning your item, please follow these guidelines:

Our returns address is as follows:

2 Cardington Gate, St Martins Way, Cambridge Road Industrial Estate, Bedford, MK42 0LF, United Kingdom

Changes to this scheme

We may from time to time make changes to this scheme. The version of the scheme that was on this page at the time of either your registration or your purchase (whichever was first) will be applied to your claim.

Message in a bottle.

Message in a bottle.

Message in a bottle.

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