We offer a 10‑year repair and replacement scheme that covers manufacturing defects and broken parts, including lost parts.

Find out more and register here.

No worries—you can request a replacement under the same 10‑year scheme. Lost parts are covered, but you’ll need to cover postage and packaging costs

For manufacturing defects, we cover postage and packaging.

For accidental damage or lost parts, postage and packaging are the customer’s responsibility

Email ahoy@oceanbottle.co with details of your issue. Our team will get back to you within one working day.

You can return unused, unengraved bottles in their original packaging within 30 days of delivery.

Read our Returns and refunds policy here for further details.

No—engraved bottles are non‑returnable due to the personalisation.

Customers are responsible for all return shipping and packaging costs

Send an email to ahoy@oceanbottle.co to initiate the process. Please wait for our reply before posting anything.

Each Ocean Bottle funds the collection of 11.368 kg of ocean-bound plastic—that’s the equivalent weight of around 1,000 plastic bottles.

For more information on the plastic collection we do and why we do it, visit our impact page here. 

Ocean-bound plastic is waste found within 30 miles of the coastline in areas lacking proper waste management. It’s at high risk of ending up in our oceans if not intercepted.

We work with partners in coastal communities around the world, particularly in regions where plastic pollution is most severe.

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Visit our Impact page to learn more about our plastic collection model, partner communities, and overall mission.